Housing: Improving services through resident involvement
Corporate author: Audit Commission and Housing Corporation
Publication date: June 2004
This reports examines the benefits of resident involvement in housing services, considering why and how social landlords should involve residents. The report questions resident involvement as 'lip service' instead arguing that residents and landlords need to be open and honest about the purposes of involvement whether to improve services or housing stock, enhance accountability to users or build social capital and community capacity.